Refund policy

REFUNDS & RETURNS POLICY

Last updated: July 2 2026

We hope you love your Mayleen Jewellery. However, if you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

This policy is in addition to, and does not affect, any statutory consumer rights available to you.

1. RETURN ELIGIBILITY

To be eligible for a return:

• You must contact us within 30 days of receiving your order.
• The item must be unworn and in its original condition, except for reasonable inspection.
• The item must be returned with its original packaging, tags and any accompanying accessories, where reasonably possible.
• You must provide your order number or another valid proof of purchase.

Once you have notified us that you wish to return an item, it must be sent back within 14 days.

Items showing signs of wear, damage, misuse or alteration beyond what is necessary to inspect them may not qualify for a full refund.

2. NON-RETURNABLE ITEMS

The following items cannot be returned unless they are faulty, damaged or incorrectly described:

• Custom-made, engraved or personalised jewellery.
• Earrings or other pierced jewellery where the hygiene seal or sealed protective packaging has been removed.
• Items damaged through misuse, improper care or normal wear and tear.

Your statutory rights are not affected.

3. HOW TO REQUEST A RETURN

To request a return, please email:

contact@mayleenjewellery.com

Please include:

• Your full name.
• Your order number.
• The item or items you wish to return.
• The reason for the return.

We will provide you with the return instructions and the correct return address.

Please do not send items back before contacting us, as this may delay the processing of your return.

RETURN ADDRESS

The correct return address will be provided by email after your return request has been approved. Please do not return an item before receiving our return instructions.

4. RETURN SHIPPING

For change-of-mind returns, customers are responsible for the direct cost of returning the item, unless we have agreed otherwise.

We strongly recommend using a tracked postal service and keeping your proof of postage. Mayleen Jewellery cannot be held responsible for returns that are lost or damaged in transit.

If an item is faulty, damaged, incorrectly described or sent to you in error, we will cover the reasonable return shipping costs.

5. EXCHANGES

Exchanges are subject to product availability.

To arrange an exchange, please contact us at contact@mayleenjewellery.com.

For a faster replacement, we may recommend returning the original item for a refund and placing a new order.

6. REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Store credit will only be issued if you specifically request or agree to it.

Refunds will be processed within 14 days of receiving the returned item or receiving valid evidence that it has been sent back, where applicable.

Please note that your bank or payment provider may require additional time to credit the funds to your account.

Where required by applicable consumer law, if you cancel and return your entire order, we will also refund the original standard delivery charge.

Any additional amount paid for express, premium or upgraded delivery will not be refunded.

Original delivery charges are generally not refunded when only part of an order is returned.

7. DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, faulty, incorrectly described or different from what you ordered, contact us as soon as possible at contact@mayleenjewellery.com.

Please include your order number and clear photographs of the item and packaging where possible.

We will assess the issue and provide an appropriate solution, which may include a replacement, repair or refund. You will not be charged reasonable return shipping costs for an accepted faulty or incorrect item.

Nothing in this policy limits your statutory rights regarding faulty or incorrectly described goods.

8. ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once processing has begun.

If your order has already been dispatched, you may return it in accordance with this policy.

9. CONTACT US

For questions about returns, exchanges or refunds, please contact:

Mayleen Jewellery
Email: contact@mayleenjewellery.com

12-MONTH COMMERCIAL WARRANTY

Mayleen Jewellery offers a 12-month commercial warranty from the date of delivery for confirmed manufacturing defects.

This warranty does not cover normal wear and tear, accidental damage, loss, misuse, improper storage, unauthorised repairs, or failure to follow the jewellery care instructions.

To make a warranty claim, please contact contact@mayleenjewellery.com with your order number, a description of the issue, and clear photographs or videos.

Please do not return an item before receiving our instructions.

This commercial warranty is provided in addition to, and does not affect, your statutory consumer rights.