Thank you for shopping at Mayleen Jewellery. We are committed to providing you with high-quality jewellery and excellent customer service. We understand that sometimes you may need to return or exchange a product, and we want to make the process as smooth as possible. Please read our refund policy carefully to understand your rights and responsibilities as a customer.
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Returns and Exchanges
1.1 Eligibility: You may be eligible for a return or exchange if you meet the following conditions:
You contact us within 30 days of receiving your order.
The product is in its original, unused condition.
The product is accompanied by its original packaging, tags, and any relevant documentation.
1.2 Non-Eligible Items: The following items are not eligible for returns or exchanges:
Customised or personalised jewellery.
Earrings for hygiene reasons (unless they arrived damaged or defective).
Items that show signs of wear, damage, or alteration.
Items not returned within the 30-day period.
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How to Request a Return or Exchange
2.1 Contact Us:
To initiate a return or exchange, please contact our customer service team at contact@mayleenjewellery.com. Provide your order number and a detailed explanation of the reason for the return or exchange. Our team will guide you through the process.
2.2 Return Shipping:
You are responsible for the cost of return shipping unless the product is being returned due to an error on our part (e.g., damaged or defective item). We recommend using a trackable shipping method to ensure that your return is received by us.
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Refund Process
3.1 Inspection:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the item meets these criteria, we will proceed with the refund or exchange.
3.2 Refund Options:
Refunds will be issued in the same form as the original payment. You may choose between:
A refund to your original payment method.
Store credit for future purchases.
3.3 Processing Time:
Please allow up to [number of days] for us to process your return and issue the refund or exchange. The exact processing time may vary depending on the nature of the return and the payment method used.
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Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.
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Contact Information
If you have any questions or concerns about our refund policy, please contact our customer service team at contact@mayleenjewellery.com
Mayleen Jewellery reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be posted on our website.
By shopping with us, you agree to abide by the terms and conditions outlined in this refund policy.
Thank you for choosing Mayleen Jewellery. We appreciate your business and look forward to serving you with beautiful jewellery and exceptional service.
Sincerely,
Mayleen Jewellery Team
